Privacy Policy | Lovnib - Transform Images into Beautiful Sketches with AI

Introduction

Welcome to our Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our services.

Information We Collect

We collect the following types of information:

Account Information

Your email address and username when you register

Payment Information

Order numbers and payment status processed by our payment provider Creem
We do not store sensitive payment data such as credit card numbers

Uploaded and Generated Content

Images you upload to our service
Sketch images generated from your uploads
These files are stored on Cloudflare R2

Usage and Activity Logs

Request timestamps and feature usage
Credit consumption records
Generation task records

Device and Access Information

IP address, browser type, and operating system
Pages visited and interaction patterns

How We Use Your Information

We use your information for the following purposes:

To provide and maintain our services
To notify you about changes to our services
To provide customer support
To gather analysis or valuable information to improve our services
To monitor the usage of our services
To detect, prevent, and address technical issues

Data Storage and Retention

Account and Order Data: Retained while your account is active
Uploaded and Generated Images: Stored on Cloudflare R2 during your account lifetime. You may request deletion at any time
Access Logs: Automatically cleared after 30 days
AI Training: We do not use your uploaded images or generated content to train AI models

Your Rights

You have the following rights regarding your personal information:

Access: Request to know what information we store about you
Correction: Update your email address or account information
Deletion: Request to delete your account and associated data by contacting support@imagetosketch.org
Data Portability: Request a copy of your data in a structured format

We will process your request within 7 business days.

Data Security

We implement appropriate security measures to protect your personal information:

Site-wide HTTPS encrypted transmission
Database encryption with restricted access controls
Secure cloud storage with Cloudflare R2

Third-Party Services

We use the following third-party services to provide and improve our services:

Core Service Providers

Supabase: For database storage and backend services
Replicate: For AI image processing and transformation
Cloudflare R2: For secure storage and distribution of user-uploaded images
Resend: For sending service-related email notifications
Creem: For processing payments, subscriptions, and transactions (as our Merchant of Record)

Authentication Services

Better Auth: For user account authentication and session management
Google OAuth: For providing third-party social login functionality. When you choose to sign in with your Google account, we receive your basic information (name, email address, and profile picture) from Google

Analytics and Performance Monitoring

Google Analytics 4: To analyze website traffic and user behavior
Microsoft Clarity: To understand user interactions through session recordings and heatmaps for improving user experience

These services may collect and process your personal information, including but not limited to your name, email address, IP address, device information, uploaded images, payment information, and usage patterns. We ensure that all third-party service providers comply with applicable data protection regulations.

For more information about how these services handle your data, please refer to their respective privacy policies:

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please email us at support@imagetosketch.org.